Please understand and agree that we cannot issue refunds due to technical issues unless you allow us the opportunity to adequately attempt to resolve them and assist you.
If we are unable to resolve your issue within 48 hours, or if our service is unavailable for 48 consecutive hours, we will issue a full refund.
For assistance at any time, please contact our 24/7 live support team.
Full refunds are available within 3 days of the initial purchase.
Refund requests made after this period may be considered for partial refunds, depending on the duration of service usage.
We do not offer refunds for technical problems unless you give us the chance to resolve the issue.
If we fail to resolve the issue within 48 hours, or if there is a 48-hour service outage, a full refund will be granted.
Please reach out to our live support team (available 24/7) for any help or troubleshooting needs.
Refunds for payments made by credit or debit card are processed within 15 to 20 business days, returning funds to the bank account linked to the card used for payment.
In some cases, refund processing may take up to 90 days depending on the payment provider.
Please note that StreamPlay is not responsible for delays in refund processing, as we do not directly control external payment systems or financial institutions.
The StreamPlay support team will contact users regarding the status of their refund requests in all cases.
This policy ensures that our customers have a clear understanding of their rights and our procedures regarding refunds.